Terms of Business

These Terms of Business ("Terms") set out the framework for the relationship between Hybrid Energy ("we", "us", "our") and our clients ("you", "your"). By engaging with our energy solutions and services, you agree to these Terms. If you have any questions, please contact us for further clarification.

1. Scope of Services

We provide a range of energy solutions and services designed to cater to your specific needs. The exact nature of the services provided will be outlined in any relevant agreement, proposal, or contract we share with you. Please note that we may modify or update our services to ensure compliance with legal requirements or to enhance the quality of our offerings.

2. Client Responsibilities

You agree to:

  • Provide accurate and up-to-date information as required to deliver our services effectively.

  • Comply with any legal requirements or regulations that may apply to your use of our services.

  • Respond promptly to any requests for information or approval related to the services we are providing.

  • Make payments within the agreed timeframes as specified in your contract or invoice.

Failure to fulfill these responsibilities may impact our ability to provide services and could lead to termination of the agreement.

3. Pricing and Payment Terms

  • Pricing for our services is detailed in the relevant contract, proposal, or invoice.

  • All fees are payable in GBP (£) unless otherwise agreed in writing.

  • Payment is required by the due date stated on the invoice. Late payments may be subject to additional fees or penalties, as outlined in the agreement.

  • If you dispute any charges, you must notify us in writing within 10 business days of receiving the invoice.

4. Cancellations and Refunds

  • You may cancel our services by providing written notice. Any cancellation terms, including any notice period or associated fees, will be outlined in your agreement.

  • Refunds will only be issued in accordance with the terms specified in your contract or as required by law.

  • We reserve the right to cancel or suspend services if you breach these Terms, fail to provide necessary information, or fail to make payments.

5. Liability and Disclaimers

  • We will exercise all reasonable care and skill in providing our services. However, we are not liable for:

    • Any loss or damage caused by circumstances outside our control.

    • Indirect, incidental, or consequential losses, including loss of profits or revenue.

  • Our total liability for direct damages related to our services is capped at the value of the fees paid by you within the previous 12 months, unless otherwise required by law.

6. Confidentiality

We are committed to maintaining the confidentiality of any sensitive or proprietary information you provide to us. However, this does not apply to information that:

  • Is already publicly available.

  • We are legally required to disclose.

You also agree to treat any information received from us that is marked as confidential in a similar manner.

7. Dispute Resolution

  • If any dispute arises in connection with these Terms, both parties agree to make reasonable efforts to resolve it through good faith discussions.

  • If a resolution cannot be reached, disputes will first be referred to mediation before any legal proceedings are initiated.

  • Any legal claims must be brought within the jurisdiction and courts of England and Wales.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

9. Amendments

We reserve the right to update, amend, or replace these Terms at our discretion. Any significant changes will be communicated to you in a timely manner. Continued use of our services after such changes is deemed to constitute your acceptance of the updated Terms.

Please contact us if you have any further questions.